Frequently Asked Questions

Frequently Asked Questions

Many people have questions. We have answers. Here are the most frequently asked questions:
What is a specialty pharmacy?

A specialty pharmacy is a state-licensed pharmacy that solely provides patients medications for serious health conditions that may require complex therapies. Specialty pharmacies consistently monitor the continuum of care of patients that are receiving specialty medications. These may include:

  • Cystic fibrosis
  • Cancer
  • Hepatitis
  • HIV
  • Infertility
  • Rheumatoid arthritis
  • Organ transplantation
  • Hemophilia/other bleeding disorders
  • Multiple sclerosis

The expert services at a specialty pharmacy provide persistency, proper medication management dosing and side effect maintenance, and ensure the medication is used appropriately. We provide comprehensive treatment assessment, essential training on how to use your medications, and are in frequent communication regarding your therapy. Multiple therapies are available at your disposal.

Why Choose Alexandra Twin’s Pharmacy?

We know you have your pick of pharmacy—but we are top industry professionals that truly care about your well-being. Our staff gives you one-on-one attention as we help guide you through the process of healing and becoming parents. Our therapy programs and medications take the guessing out of the game and put you in helpful hands that will support you.

What kind of services does this pharmacy provide?

Our pharmacy offers therapies, specialty medications, fertility and other specialty medications, and more. Our customized approach and 24/7 availability allow us to provide you with treatments, support, and services at any time, day or night. We utilize a patient-centric model where we offer a comprehensive treatment assessment in addition to relaying how to use the specialty medications. Our and consistent monitoring of the patient assure the best results for the patient as we work hand-in-hand with clinics and physicians.

Does my insurance cover my medications?

Leave the insurance handling to us. We will contact your insurance carrier and coordinate with them and your physician. On average, the majority of specialty drugs require something called “prior authorization”—therefore, the insurance company will need proof from your assigned doctor before they cover a specialized, specialty medication. We keep you in the loop and contact you immediately with the results.

What are your hours?

We are available by phone and online 24 hours a day, 7 days a week, 365 days a year for your convenience and support! (What are the store hours?)

What ongoing support will Alexander Twin’s Pharmacy offer me?

We pride ourselves on offering day and night comprehensive support for our patients. We offer monthly wellness check-ins to review any questions or concerns you may have about your treatment plan. We also offer medication refill reminders for your convenience.

Our consistency provides patients with up-to-date results and appropriate usage of the specialty medications. Our staff is on-call and is available to answer any questions you may have regarding your specialty medications and treatment program.